** The outer box/case/cover is made for protecting the product underneath. These are not considered to be defects and cannot be the reason for return or exchange. ** Due to the nature of its production, the shape of the figure and/or certain areas may not have a clean/perfect finish. Since it is composed of small parts and pieces, please be cautious so that children or pets do not swallow them by mistake. ** If the figure is thrown or dropped, it may break/crack, so please be careful. Actual product may vary from image shown. ** Content description and preview image are for reference only and subject to change.
The SKZOO PLUSH and FIGURE have different shipping dates.is being sold in limited quantity, so please keep in mind that it may sell out early (even during the pre-order period). ** The quantity limit is 8 per product per order. ** This merch collection is limited in quantity, so it may sell out before the pre-order period ends. ** Pre-order/sales period and shipping schedule are subject to change based on operational circumstances. If you place an order that includes one or more items that are in pre-order (including non-SKZOO products), shipping will occur once all items within that order are available to ship together, so please place separate orders if you would like certain items shipped sooner than others based on release/shipping dates.
If you purchase both the Plush and Figure, pre-orders will begin shipping approximately beginning of June. If you purchase only the Figure, pre-orders will begin shipping approximately beginning of June. If you purchase only the Plush, pre-orders will begin shipping approximately end of May (previously beginning of May). PRE-ORDER PERIOD: Tuesday,, 10PM PST ~ Sunday,, 6:59AM PST.PLUSH - Delayed to mid-May (previously end of April).If we do not receive any response within 30 days, your claim will be closed. If you encounter an issue with your order, it needs to be reported to us within 7 days of delivery. Once we have received your claim and send you a follow-up email notification, you have 30 days to respond. Once we have received the item, we will cancel your order and you can place a new order for the item you wish to receive. Return shipping costs must be paid at your own expense. If you wish to receive another item, you will need to return the originally purchased item to the store. We do NOT process exchanges for online orders. Please double check that the shipping address is correct whenever you place an order! If a customer still wishes to receive the purchased item(s), he/she will need to place a new order on our website. When an order is returned to the store, we will refund the purchase amount, excluding shipping charges. What if my order was shipped but returned to the store? We do not take liability for orders returned due to incorrect shipping addresses or absent residents at the time of delivery.
#SKZOO PLUSH PRE ORDER FULL#
Once they are received in store, we will give a full refund. Items must be returned/shipped within 7 days of delivery. Once we receive the items in store, we will refund the purchase amount. For online purchases, all items MUST be carefully packaged and returned in the same condition they were sent (unopened and sealed in original packaging). Items must be returned within 14 days of purchase in order to receive a full refund. For in-store purchases, items can be returned so long as it is sealed and unopened in its original packaging and the receipt is provided.
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